In a time when groceries, insurance, and even therapy are available online, it’s no surprise that writing a will has also gone digital. One of the more visible names in this space is SmartWills, an online platform offering will creation services tailored to Malaysian law. But like most tech-driven solutions, it raises questions. Is it as legitimate as going to a lawyer? What happens if you forget to sign it? And how safe is your data? In this 2025 edition of the SmartWills FAQ, we explore some of the most frequently asked — and often misunderstood — aspects of the process.
1. Is a SmartWills document considered a real will in court?
Yes — provided it follows key legal steps. The Wills Act 1959 governs how wills are recognized in Malaysia. The crucial part is that the document must be signed by the person making the will (the testator) and witnessed by two individuals who are not beneficiaries. SmartWills helps draft the document, but you’ll need to print and sign it for it to be legally binding.
2. Can I use SmartWills if I have overseas assets or complicated instructions?
That’s where things get more nuanced. For straightforward distributions — like property, savings, and guardianship of minors — SmartWills works well. But for complex cases involving foreign property, trusts, or multi-jurisdiction assets, it’s wise to get legal advice. Think of SmartWills as a tool for clarity and accessibility, not a substitute for legal expertise in every case.
3. SmartWills FAQ ：Will SmartWills remind me to update my will later?
Not automatically — and that’s something many users forget. A will is only a snapshot of your life at one point in time. If you get married, divorced, have children, buy a house, or lose a loved one, it’s your responsibility to revisit the document. While SmartWills allows unlimited edits, only your most recently signed version is valid. So yes, you can update — but you must remember to print and re-sign each time.
4. How much does SmartWills cost, and is it a one-time fee?
As of 2025, SmartWills offers a one-time payment model, typically more affordable than traditional legal services. There are no monthly subscriptions, and you can access the platform again later to edit or create a new will. However, any updates still require the same steps of printing and witnessing. There’s also an optional fee for will custody or professional review — depending on your preference.
5. SmartWills FAQ ：Does SmartWills store my will after I generate it?
No — and that’s by design. Once you complete your will, SmartWills prompts you to download and save it securely. They do not retain a copy on their servers, which reduces data risk but also puts the responsibility of safekeeping on you. Some users choose to store it in a safety deposit box or with a trusted family member. For those who want extra assurance, SmartWills offers an optional storage add-on service.
6. Can I create a bilingual or non-English will with SmartWills?
Yes. Recognizing Malaysia’s diversity, SmartWills now supports multiple languages, including Bahasa Malaysia and Simplified Chinese. This makes the platform more inclusive, especially for elderly users or family members more comfortable in a language other than English. But remember — whatever the language, the legal principles remain the same.
7. What if someone tries to challenge my will in court?
Disputes can happen, especially in cases where family relationships are strained or assets are significant. While no platform can prevent all legal conflict, having a clear, witnessed, and signed will significantly strengthens its legitimacy in court. Appointing a reliable executor and listing out your wishes with clarity are both ways to reduce potential misunderstandings.
Why SmartWills FAQ Still Matters in 2025
In many ways, SmartWills represents a shift in how Malaysians are planning for the future — not as a legal burden, but as a part of responsible adulting. It’s especially appealing to younger, tech-savvy users who want to take control of their affairs without entering a law firm.
This SmartWills FAQ shows that while the platform offers speed and simplicity, the responsibility of ensuring the will is valid still rests with the user. That includes printing, signing, safe storage, and knowing what a will can — and can’t — legally include.
Digital doesn’t mean hands-off. It just makes the process easier to begin.
Offical Website：SmartWills Malaysia
Email：enquiry@smartwills.com.my
Contact： 012 664 4929 (Sales) / 012 334 9929 （Customer Service）
Address：No. 46A (1st Floor, Jalan Ambong 1, Kepong Baru, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
